I'm a passionate Certified Scrum Product Owner with a decade of experience creating user-centric digital solutions that drive business transformation. I excel at blending strategic vision with practical execution, leading cross-functional teams to deliver AI-driven and complex platform products.
About Me
My Experience
Platform Product Owner
A.P. Moller Maersk India | Feb 2023 – Present
Conceptualized and led the initiative of a customs warehouse module, optimizing bonded warehouse operations across Europe
Managed end-to-end global billing and financial platform development for operations, ensuring accurate revenue recognition and financial compliance
Enabled the creation of 5M+ invoices annually, supporting over 1000 FinOps users within Maersk's financial operations
Senior Product Manager / Product Manager
KlearNow | Aug 2021 – Jan 2023
Simplified complex customs clearance processes for freight forwarders, importers/exporters, and drayage vendors
Led the development of customized billing and payment platforms from inception, significantly accelerating billing and collection processes
Achieved a 10x improvement in customer onboarding time by building a streamlined, questionnaire-based digital platform
Developed comprehensive user profiles, leveraging data for improved user segmentation and personalized experiences
Associate Product Manager / Sr. Implementation Analyst
SCA Technologies | Dec 2018 – Aug 2021
Contributed to a $10M increase in revenue from existing clients through strategic product enhancements
Formulated and owned the product development roadmap, ensuring timely development and release of customer-committed features
Collaborated with Scrum Development Teams on product backlog refinement, translating product vision into actionable roadmaps
Maintained and optimized prioritized backlogs of user stories, features, and defects
Senior Associate
Delhivery Pvt Ltd | Nov 2015 – Nov 2018
Decreased Cost Per Shipment (CPS) for last-mile operations by 25% through process optimization and technology integration
Reduced outbound and inbound delays by 15% across major hubs, significantly improving logistics efficiency
Executed multiple pan-India projects, achieving a service level of over 90% for last-mile centers
Served as Product SPOC for all product and technology-related implementations for B2B Operations
My Skillset
I have a strong skill set to articulate User Requirements, Feature Prioritization, Product Management, Product Backlog, Design Prototyping and Supply Chain Management, Agentic AI and Gen AI
My Goals
My goals are:
- Focus on understanding customer needs and pain points, and develop products that address them by creating and implementing product strategies that aligns with company goals and objectives.
- To continuously gather feedback and analyze data to improve existing products and identify new opportunities
- To drive product success and deliver value to customers and stakeholders.
- Continuously stay updated with the market trends and competition.
- To drive revenue and profitability through product innovation and optimization.
Case Studies
Billing and Invoicing
Billing and Invoicing
Billing and Invoicing
Situation:
- Invoices were generated using excel data
- Manual verification of charges
- Delay in Invoicing period, Once in a month
- Average Days Sales Outstanding 150
Tasks:
- Breakdown of billing requirements countrywise
- Understanding of LOA and Customs Duties calculation
- Requirements gathering and articulating to developers
Action:
- Built an Inhouse platform from scratch to capture the revenue realtime
- Added capability to raise invoice at any day any time.
- Automation of Invoice generation,
- Capturing payment and finance reporting
Result:
- As a result, system is capable to raise invoice same day when shipment is cleared through platform.
- No manual check required
- Queries on Invoices in Q3 2022 quarter were 18 only
- Improve DSO from 150+ to 45+
User Onboarding
Billing and Invoicing
Billing and Invoicing
Situation:
- Customer success team doing manual onboarding of the customer
- 45 steps to complete onboarding process
- Three different portal to complete onboarding
- Onboarding time for a customer 5hrs
Task:
- Understood the current onboarding process
- Fit gap analysis on current and expected functionality
- Decentralize the complexity of onboarding process
Action:
- Built self onboarding as well as Klearnow controlled onboarding portal
- Questionnaire based self onboarding approach
- Super admin login creations
- Removal of tech debts
- Validations provided by teams
Result:
- Customer can onboard themselves, no involvement of customer success team needed
- Customer success team can also onboard customers
- 10 questions and that completes onboarding
- Customer can be onboarded within 5 minutes
Sourcing through RFP
Bonded Warehouse Module
Bonded Warehouse Module
- The customer needed a reliable supplier for high-quality guacamole to expand their dip product line.
We launched an RFP on our sourcing platform targeting suppliers with strong capacity, food safety compliance, and competitive pricing.
Qualified suppliers were onboarded, and an event was initiated to collect proposals with cost and capacity details.
Constraints like supply regularity, demand fulfillment, and pricing were factored into proposal evaluations.
Our platform ran optimization simulations using operations research techniques to balance cost vs. capacity.
The final recommendation delivered optimal supplier selection with a projected cost saving of $45K.
Bonded Warehouse Module
Bonded Warehouse Module
Bonded Warehouse Module
- We lacked a system to manage goods in bonded warehouses causing customs delays and compliance risks.
As Product Owner, I was tasked to build a module for bonded inventory tracking and customs clearance.
I gathered stakeholder input, mapped clearance flows (full/partial), and defined system requirements.
Designed workflows with automated BOE generation, duty deferment logic, and customs API integration.
Launched a pilot with two FTZs, refined based on UAT, and ensured compliance with customs rules.